Terms & Conditions
GENERAL TERMS CONDITIONS FOR SYSTEM DELIVERIES
Estimated delivery time: 8-10 weeks after registered payment. Terms: EXW By paying the invoice the buyer confirms that he/she has read and accepts the Oceanvolt Sales Terms & Conditions at https://oceanvolt.com/warranty/ System certification prior to connecting power to the system is required for full warranty. Please recharge the batteries within four (4) months from shipping, and contact Oceanvolt for instructions. Thank you for your business.
TERMS AND CONDITIONS FOR OCEANVOLT WEBSHOP
1 INTRODUCTION
1.1 By placing an order (“Order”) on the Oceanvolt webshop (“Webshop”) for any product offered by Oceanvolt for your purchase on the Webshop (“Product”), you agree to be bound by these Terms and Conditions (“Terms”).
1.2 Please read these Terms carefully before placing the Order. These Terms apply to all Orders made through the Oceanvolt webshop for the purchase and delivery of Products pursuant to such Orders.
2 ORDERING AND PAYMENT
2.1 You must pay all Orders immediately upon making the Order. We accept your payment via Stripe or PayPal. Only when your payment has been confirmed, we will process your Order.
2.2 You are responsible for the correctness of all information provided when placing the Order.
2.3 Oceanvolt reserves the right to refuse any Order at its discretion. If Oceanvolt is unable to fulfill the Order, a refund will be issued.
2.4 The prices for the Products displayed on the Webshop are shown with VAT at 0% without shipping costs until the confirmation of the Order. The applicable VAT will be added during the checkout process based on your location and tax laws applicable in your country of delivery. The shipping costs for the Products will also be displayed at checkout and confirmed as part of the Order.
3 SHIPPING AND DELIVERY
3.1 We aim to process and ship the Products to you as quickly as possible. Processing the Order for shipment takes typically 3-5 business days. The delivery times of the Products may vary based on your location and the availability of Products. You will be notified once the Products have been dispatched.
3.2 Terms of delivery for Products ordered through the Webshop are DAP (Delivered at Place, INCOTERMS 2020). You can also pick up the Products at Oceanvolt, Helsinki, Finland, without any shipping cost or handling fee.
3.3 Delays in delivery may occur due to customs processing or unforeseen circumstances. We are not responsible for such delays but will provide assistance where possible.
3.4 Prices on the Webshop include applicable taxes only where indicated. You may be responsible for customs duties or import taxes in your country of delivery.
4 RETURNS
4.1 We operate in compliance with consumer protection standards, including the EU Consumer Rights Directive and other relevant laws. You have the right to return the Products within fourteen (14) days from the date of their delivery.
4.2 To initiate a return of a Product, please contact us via my.oceanvolt.com/contactus. The Product must be unused, in its original condition, and in the original packaging with proof of purchase.
4.3 You are responsible for the return shipping costs of the Product unless it is defective or has damaged upon arrival.
4.4 We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the Product. Oceanvolt is not responsible for items lost or damaged during the return shipment.
4.5 We will process the refunds to the original payment method once we have received and inspected the returned Product. Please allow up to fourteen (14) days for us to process the refund.
5 LIMITED WARRANTY
5.1 Oceanvolt provides a limited warranty on the Product that covers defects in materials or workmanship. The warranty is valid for defects notified to Oceanvolt latest six (6) months from the delivery of the Product.
5.2 The warranty does not cover damage to the Product resulting from misuse, improper installation, wear and tear, or external factors such as weather-related incidents. The warranty does not apply to any consumable items.
5.3 Upon identification of any defect in a Product that may be subject to this limited warranty, you must notify us immediately via my.oceanvolt.com/contactus. Oceanvolt reserves a right to decide on the appropriate remedy to any defect that is subject to this limited warranty, whether repair, replacement or refund.
6 CUSTOMER SUPPORT
If you have any questions or need assistance with your Order, please contact our customer support team via my.oceanvolt.com/contactus.
7 PRIVACY POLICY
Your privacy is important to us. We will handle all personal data collected during the Order and the Product delivery process in accordance with our Privacy Policy.
8 INTELLECTUAL PROPERTY
All content on the Website, including text, images, logos, and trademarks, is the property of Oceanvolt or its licensors. Reproduction or distribution of any content without permission is prohibited.
9 LIMITATIONS OF LIABILITY
Oceanvolt’s liability for any claims or damages arising from the sale or use of the Products is limited to the purchase price of the Products in question. We are not liable for indirect, incidental, or consequential damages.
10 FORCE MAJEURE
Oceanvolt will not be held responsible for delays or failure to perform obligations due to circumstances beyond its control, such as natural disasters, strikes, or other force majeure events.
11 AMENDMENTS TO TERMS
Oceanvolt reserves the right to modify or update these Terms at any time. We will post any changes on our website, and the updated Terms will be effective immediately upon publication and will apply for any Orders made thereafter.
12 GOVERNING LAW AND DISPUTE RESOLUTION
12.1 All Orders and these Terms are governed by the laws of Finland. Any disputes arising from or related to any Order or these Terms will be resolved by arbitration according to the rules of the Helsinki Chamber of Commerce. The seat of arbitration will be Helsinki, Finland, and the proceedings will be conducted in English.
12.2 You may have additional rights under the applicable consumer protection laws in your country of delivery.